Improved listening skills
At work, improved listening skills can mean the difference between success and failure—both for individuals and for companies.
A Department of Labor report emphasized the value of learning how to listen effectively.A survey of over 400 top-level personnel directors suggested that the two most important factors in helping graduates find jobs are speaking and listening ability.
Another survey of major American corporations reported that poor listening is “one of the companies most important problems” and that “ineffective listening leads to ineffective performance.”If you listen effectively on the job, you will improve your chances for advancement. This is especially true in organizations that provide services rather than goods. Companies that encourage people at every level to develop effective listening skills enjoy many dividends.
Employees are more innovative when they sense that management will listen to new ideas. Morale improves, and the work environment becomes more pleasant and productive. For these reasons, many Fortune 500 corporations provide listening training programs for their employees.
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